Privacy Policy

LAST UPDATED: JULY 2026

Urban Fresh Privacy Policy

At Urban Fresh, accessible from urbanfresh.com, we prioritize the privacy and security of our customers and site visitors. This Privacy Policy document outlines the types of information we collect, how it is used, stored, protected, and your rights regarding your personal data when ordering our organic vermicompost, pure A2 desi ghee, and incense products.

1 Information We Collect

We collect information directly from you when you register an account, place an order, subscribe to our newsletter, or contact our support team.

Personal Identification Information: Full name, email address, phone number, and billing/shipping address.
Account & Transaction Data: Username, password hash, purchase history, saved cart items, and product reviews.
Payment Information: Encrypted payment token details. Payment processing is handled securely via PCI-compliant payment gateways (Stripe/Bank Gateways). Urban Fresh does not store raw credit/debit card numbers on our servers.
Technical Data: IP address, browser type, device information, and browsing patterns collected via essential cookies.

2 How We Use Your Information

We use the collected information for specific and legitimate business purposes, including:

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Order Fulfillment

Processing purchases, packing organic products, dispatching orders, and providing delivery tracking updates.

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Customer Support

Responding to your queries, processing returns, managing coupon codes, and improving service quality.

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Security & Verification

Preventing fraudulent transactions, verifying customer accounts, and protecting website integrity.

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Updates & Offers

Sending promotional announcements, new product arrivals, and seasonal discounts (with full opt-out options).

3 Cookies & Tracking Technologies

Urban Fresh uses essential session cookies to keep track of items added to your shopping cart, preserve your login session, and store user preferences. We do not sell or rent your personal browsing data to third-party data brokers.

4 Data Sharing & Third Parties

We only share minimal required information with trusted third-party partners to operate our e-commerce platform:

Logistics & Courier Partners: Name, delivery address, and contact number shared exclusively for order shipment.
Payment Gateway Providers: Encrypted transaction processing via Stripe and authorized banking partners.
Legal Authorities: When required by applicable law, court order, or governmental regulation.

5 Your Rights & Contacting Us

You have the right to access, correct, or request deletion of your personal account data at any time through your customer profile dashboard or by contacting our privacy compliance team.

Have Privacy Questions?

Our privacy team is available Monday – Saturday to assist with data requests.

mail Contact Privacy Team

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